fr999 Privacy Policy — Your Information Is Safe With Us
fr999 handles your personal information with the highest level of protection. We are committed to earning your trust by following SSL encryption and strict privacy standards.
1. Introduction and Scope
Important Notice: This privacy policy applies to all services and operations of the fr999 platform. Please read the entire policy carefully before using the site.
fr999 ("we", "us", or "the platform") is an online gaming and sports betting platform in Bangladesh. We have full respect for our members' privacy and are firmly committed to ensuring the security of your personal information.
This privacy policy describes what information fr999 collects, how that information is used, who it may be shared with, and what steps we take to protect your information. This policy applies to the fr999 website, mobile platform, and all related services.
By using our platform, you consent to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
2. What Information We Collect
fr999 collects only the information necessary to provide our services, ensure security, and improve the user experience. We may collect the following categories of information:
2.1 Registration and Identity Information
When you create an account or log in to fr999, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (in encrypted form)
- National ID card or passport details (for verification when required)
- Current address
2.2 Financial Information
To process deposits and withdrawals, fr999 collects the following financial information:
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Bank account details (where applicable)
Note: We do not store any full card numbers or banking PINs.
2.3 Technical and Usage Information
When you use our platform, we automatically collect the following information:
- IP address and device identifier information
- Browser type, operating system, and device model
- Login and logout times and dates
- Page visits, game session data, and click patterns
- Cookie and session data
2.4 Communication Information
When you contact our support team via live chat or email, we may retain a record of that conversation. This helps us provide you with better service in the future.
3. Use of Collected Information
fr999 uses collected information only for the following purposes:
Account Management
Information is used to create, verify, and maintain your account, as well as for login security and password recovery.
Financial Transactions
For processing secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and for transaction verification.
Security and Fraud Prevention
Information is used to detect unauthorized access, monitor suspicious activity, and protect accounts.
Customer Service
Information plays a supporting role in resolving your issues, providing support, and improving your experience.
Service Improvement
For analyzing platform performance, designing new features, and refining the user experience.
Communication and Notifications
To keep you informed about important account updates, transaction confirmations, and relevant offers.
4. Information Sharing With Third Parties
fr999 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
To complete financial transactions, we share necessary information with payment service providers such as bKash, Nagad, Rocket, and Upay. These organizations operate under their own privacy policies.
4.2 Technology and Service Partners
Technology service providers that assist in operating our platform (such as server hosting and cybersecurity services) may access limited information in a secure and encrypted manner. These providers work under strict confidentiality agreements.
4.3 Legal Obligations
fr999 may provide necessary information when required under a valid request from a law enforcement agency, a court order, or applicable law. In such cases, we always provide only the minimum information required.
4.4 Responsible Gaming Initiatives
To ensure responsible gaming, and where necessary and with your consent, we may share information with authorized organizations. To learn more, please visit our Responsible Gaming page.
5. Cookies and Tracking Technologies
fr999 uses cookies and similar technologies that help keep our platform functioning properly and improve your experience.
5.1 Types of Cookies
Essential Cookies
These cookies are essential for the core functionality of the platform — they are used to maintain login sessions, manage security tokens, and save language settings.
Functionality Cookies
These cookies are used to remember your preferences and settings so that you get a personalized experience on every visit.
Analytics Cookies
These cookies help improve the quality of our services by collecting usage statistics for various pages and features on the platform.
Security Cookies
These cookies are used for fraud detection, preventing unauthorized access, and protecting accounts.
5.2 Cookie Controls
Most cookies can be controlled or disabled through your browser settings. Please note that disabling essential cookies may affect some core functionality of the platform.
6. Data Security Measures
fr999 follows the highest industry standards to protect your information. The key components of our security measures are:
- SSL/TLS Encryption: All data transfers between your browser and our servers are protected by SSL encryption.
- Password Hashing: Your password is never stored directly — only a strong cryptographic hash is stored.
- Two-Factor Verification: If suspicious access to an account is detected, additional verification steps are activated.
- Regular Security Audits: Our systems undergo regular security testing.
- Least-Access Policy: Only authorized staff can access user information, and only to the extent necessary.
- Data Backup: Secure backups of data are maintained regularly so that information remains safe even in the event of a technical failure.
- Firewall and IDS: Advanced network security technology blocks unauthorized access attempts.
In the Event of a Data Breach: If a data security breach ever occurs and there is a possibility that your information has been affected, we will notify you as soon as possible and take the necessary protective measures.
7. Data Retention Period
fr999 does not retain your information longer than necessary. The retention period depends on the type and purpose of the information:
- Account Information: Retained while your account is active. Even after an account is closed, some information may be kept for a specified period due to legal obligations.
- Financial Transaction Records: Retained for the long term to meet financial regulatory requirements.
- Logs and Technical Information: Generally retained for a short period (a few months) and then automatically deleted.
- Communication Records: Retained for a limited time to improve support quality.
After a request to close your account, we will arrange to delete or anonymize your personal information as soon as possible, unless a legal obligation requires otherwise.
8. Your Rights and Controls
fr999 believes in giving users maximum control over their own information. You have the following rights:
Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to Correct Information
If any information we hold about you is incorrect or outdated, you may request a correction.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted, subject to legal obligations.
Right to Object to Processing
You may object to marketing communications or certain types of data processing.
Right to Data Portability
You have the right to receive your information in a structured, easily readable format.
Right to Restrict Processing
In certain cases, you may request that processing of your information be temporarily suspended.
To exercise any of the above rights, please contact us by email at: [email protected]. We will try to respond to your request as soon as possible after receiving it.
9. Protection of Minors' Information
fr999 is a platform for users aged 21 and above only. We do not knowingly collect, store, or process any information from minors.
Age verification is a mandatory step in the registration process. If any user is found to be under 21 years of age, their account will be closed immediately and the collected information will be deleted.
If you believe that we have unintentionally collected information from a minor, please notify us immediately — we will take the necessary action promptly.
10. Changes to the Privacy Policy
fr999 may update this privacy policy from time to time. Changes to this policy may be made due to changes in the scope of services, legal requirements, or technological developments.
For any significant changes, we will send a notification to your registered email address or inform you clearly on the platform. Continued use of the platform after changes are made will indicate that you agree to the new policy.
We recommend that you visit this page regularly and stay informed about the latest version of the privacy policy. The "Last Updated" date at the top of the page always reflects the date of the most recent change.
11. Contact for Privacy Matters
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our team is always ready to assist you in English.
24/7 Live Chat: Speak directly with our support team from any page on the site.
Email: [email protected]
For privacy-related requests, please write "Privacy Request" in the email subject line so we can assist you more quickly.
For more information, please also read our About Us, Terms & Conditions, and Responsible Gaming pages.